Manny Sterling Chrome Parts LLC is a family-owned business with Cuban roots that was born out of a pressing need in the market. The company was established due to the glaring absence of manufacturing options for parts specifically designed for Ford Sterling trucks. Recognizing this gap in the industry, the Sterling family decided to take matters into their own hands by developing a range of parts that are fully compatible with these trucks.

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Policy

15-Day Refund Policy

Objective:
Our 15-day refund policy aims to provide our customers with a satisfactory and transparent shopping experience, allowing them to request refunds in certain situations.

Scope of Application:
This refund policy applies to all products and services sold by Manny Sterling Chrome Parts LLC.

Eligibility Conditions:

Products or services must be in their original condition and show no signs of use or damage.
The refund request must be made within 15 days from the date of purchase.
Products must have been acquired directly through Manny Sterling Chrome Parts LLC or its official platform.

Refund Request Process:
To request a refund within the 15-day period, the customer must follow these steps:
Send an email to our customer support team at mannysterlingparts@gmail.com with the details of the refund request, including the order number and a description of the reason for the request.
Our customer support team will review the request and respond within 2 business days.
If the request is approved, instructions for returning the product and the refund process will be provided.

Exceptions:
This refund policy does not apply in the following cases:
Products damaged due to improper use or negligence by the customer.
Products or services not purchased directly through Manny Sterling Chrome Parts LLC.

Refund Period:
Once a refund request is approved, the customer will receive the refund within 7 business days. The refund method will be the same as the one used for the original purchase.

Policy Changes:
Manny Sterling Chrome Parts LLC reserves the right to modify or update this refund policy at any time. Any changes will be communicated to customers through our regular communication channels.

This refund policy aims to ensure customer satisfaction and protect their rights. If you have any questions or concerns, please feel free to contact our customer support team.